UPDATE: ServiCom pushes out final pay date for laid off employees

(WIFR)
Published: Sep. 29, 2018 at 4:58 PM CDT
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ServiCom in Rockford announces through a Facebook post that its recently laid off employees will receive paychecks at a different time than the former workers originally thought.

The company's message updated Friday morning says employees with direct deposit could see paychecks "as early as Tuesday afternoon; but certainly no later than Wednesday."

Several former employees from the Executive Parkway and Forest Hills Road locations reached out to 23 News saying they were informed paychecks would be received Friday, but ServiCom changed its mind without informing the workers in a timely manner.

After suddenly shutting two of its three locations in the region, the company wrote in a post that the decision was difficult. The company wrote, "...To put maximum effort where we can succeed and operate profitably. As part of this process, our goals need to be focused on a select group of core businesses."

About 350 employees at the two locations lost their jobs, and many shared their frustrations of working hard but being let go without any warning. The location on North Alpine Road in Machesney Park remains open.

Different groups including the Workforce Connection have stepped in to help the ex-workers find new employment.

But those who have reached out to us say they have bills to pay immediately and have to wait before they can apply for unemployment.

Here is the updated Facebook post for the company's Final Pay Notification:

"As a necessary practice to ensure the accuracy of final paychecks, we will need to process the final payroll on Tuesday, 10/09/2018, for those whose last day was 9/29/18. Employees with direct deposit could begin to see their direct deposits as early as Tuesday afternoon; but certainly no later than Wednesday. Live checks will be mailed directly to the address of record. Therefore, to ensure timely receipt of your live checks, please provide HR with any recent address changes only by end of day Friday, October 5th.

"There will be no live checks received on site in the call centers. Checks will be mailed from the CT office directly to the employees. Please know we are working as quickly as possible to get each of you the final complete and accurate pay.

"If you are currently assigned to an active program and/or confirmed for an upcoming training class, the above will not apply to you. You will receive your pay through the usual payroll cycle and timing.

For any questions, please refer them to HR@servicom-llc.com.

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UPDATE: ROCKFORD, Ill. (WIFR) -- Two servicom call centers closed suddenly over the weekend leaving hundreds of employees jobless.

“I was very sad and mad at the same time because I have kids that I have to take care of,” said former ServiCom employee Adriana Oliver.

Adriana Oliver started working at the ServiCom call center in January. Over the weekend she and more than 350 other employees were told the Rockford center and one of the Machesney Park locations were closing.

“We've worked our butts off pretty much at this place and just to be let go like that with no warning. It’s horrible,” said Oliver.

ServiCom's HR manager said the reason the company is closing two of its locations is to consolidate its three centers down to one. Some employees hope to get re-hired at the Alpine Road location that will stay open.

“They was a good company, they helped me out a lot and I wouldn’t have nothing bad to say about it,” said former employee Raphael Pittman.

Raphael Pittman went from sleeping in his car to becoming a supervisor at ServiCom in two years. He says he's not going to let this layoff stop him from succeeding.

"Sitting here and moping about it ain’t going to do nothing. Get another job. Move on."

That's where the Workforce Connection comes in.

“We have services that can help people who've been laid off,” said public information manager for the Workforce Connection John Strandin.

The company helps people file for unemployment, create resumes and find new jobs at no cost. It's now helping several former ServiCom employees find new positions.

“If someone is interested in getting the job training they need to qualify for that next opportunity, we can help them out,” said Strandin.

“I'm definitely going to be job searching and just hope for the best,” said Oliver.

The human resources manager for ServiCom said it's reaching out to the chamber of commerce and other local businesses to set up a job fair for those employees who were laid off.

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Updated: September 29, 2018, 10:00 p.m.

ROCKFORD Ill. (WIFR) -- The call center ServiCom closed its doors to two of its locations this afternoon.

Several employees say that the company held a meeting around 3:30 on Saturday where they told all the employees that they were shutting down the Rockford location and the location on Forest Hills Road in Machesney Park, leaving its employees jobless.

Many of these employees say they were completely blindsided and had no idea this was going to happen and that the company did this without giving them time to find a replacement job. Employees also say that some of the employees laid off had only been working there a week and that they felt angry that they never had the chance to show the company their full potential.

"I just got the job and I'm like the excitement I got from the job has now been pulled away from me in about less than a week. So I felt angry and confused and sad at the same time," Alissa Welsh, former employee at ServiCom.

"It was disappointing and sad to see other peoples and their reactions of how they felt and some people were breaking into tears and some people were angry and some people would have been appreciative if they were informed that this may have happened so that they would have got time to get jobs in the future," Jalen Robinson, former employee at ServiCom.

In Servicom's Facebook post they say in part, "The decision was difficult and we are sure it will impact many of them in the days to come and we wish them the best in their future endeavors. Today, we will begin the process of informing employees about these changes. We value our people and for those who will be leaving, we thank you for all you have contributed to ServiCom."

In a former Facebook post ServiCom was offering its employees a perfect attendance incentive of $200 and many employees are now concern if they will still receive that check.

Those who were at work today received a letter notifying them of the layoffs. And the ServiCom branch located off of Alpine Road in Machesney Park will remain open.

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ROCKFORD, Ill. (WIFR) -- ServiCom announced on its Facebook page Saturday it will be closing its Rockford location as well as its Forest Hills Road location in Machesney Park.

In its post ServiCom says, "We have fundamentally examined every part of our business and we will continue to actively consider all options that allow ServiCom to put maximum effort where we can succeed and operate profitably. As part of this process, our goals need to be focused on a select group of core businesses.

Unfortunately, reaching that goal requires the tough decision to eliminate jobs, which means losing colleagues and parting with friends and co-workers. The decision was difficult and we are sure it will impact many of them in the days to come and we wish them the best in their future endeavors. Today, we will begin the process of informing employees about these changes. We value our people and for those who will be leaving, we thank you for all you have contributed to ServiCom. We will treat all of our people with dignity and respect, providing resources to help manage through their transition."

The post also said its Alpine Road location will remain open. The company plans to go through a restructure to be more financially stable.

This is a developing story. 23 News will continue to provide updates as we learn more.