ROCKFORD, Ill. (WIFR) - Many people prefer drinking bottled water over tap water, but the Rockford water department wants to change that. City leaders will reach out to area residents to find out if the water is good or leaving a bad taste in their mouths.
"What do we do well? How can we improve? We really want to hear their voices," said Rockford Water Superintendent, Kyle Saunders.
Inside their December water bills, people throughout Rockford will receive a survey link. City leaders hope everyone will take the time to answer a few important questions. They hope to squash the misconceptions that tap water isn't safe to drink.
"Rather than just looking internally we wanted to take an external approach. We at Rockford Water really value our customers. I mean they are the lifeblood of our organization," said Saunders
This survey includes 15 questions focusing on quality, price and preferences. Homeowner Victor Tellez thinks this is a good idea.
"It's interesting that they are bringing awareness to this issue and I do think more people are going to open their eyes and kind of do a second guess on should I go buy another set of bottle water or should I buy a filter or just give it a shot,” said Tellez.
"We understand that their support and understanding is critical to our success. We can't improve unless we hear from them. So we'd love to hear their input. We would love to better the way of the service we provide and we want to work as partners with them in doing that," said Saunders.
Once you receive the link you can either go online or complete the survey or if you don't have access to the internet the water department will provide you with a paper copy in English or in Spanish.