City of Freeport launches new IWORQ software

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FREEPORT, Ill. (WIFR) -- Reporting a pothole or even a loose dog just became a whole lot easier for residents of Freeport, especially if you have a smartphone or have access to a computer.

This past Monday the city launched its new IWORQ Software which allows citizens to report everything from loose dogs to potholes via a smartphone app or online web portal. Pictures can also be attached to submissions which will then be updated in real-time as the issue is resolved.

Dennis Carr, the Director of Public Works for the city says this new software will make communication much more efficient, "Sometimes people have a hard time describing what an issue might be. So, this allows them to take the picture and then attach it right to the request. So, if there is something going on and their not quite sure what it might be, just take a picture of it, attach it to the request, and then it allows us to see what you are seeing."

Here's how to download the new app on your smartphone:

Visit your app store and search for the "IWORQ SERVICE REQUEST" app. Download it for free to your device.

Once installed, you'll be asked to enter the agency code.
For public works: FREEPORTPW
For Code Enforcement: FREEPORTCD

Don't have a smartphone? You can also submit information here.

You'll then be asked to create a free account, or, you can also use the app as a guest.

The city is currently looking for recommendations on anything else that residents would like to see added to the software. Simply e-mail with those requests.