UPDATE: Service Out for Mediacom Subscribers

By: WIFR Newsroom
By: WIFR Newsroom

UPDATE: The frustration continues for MediaCom customers in Winnebago and Stephenson Counties. They remain without cable, internet access, or phone service for a third straight night.

MediaCom workers are still working on replacing five miles of fiber cables that cracked just north of Lena on Monday. They had hoped to be done by 8:00 Tuesday night but a MediaCom spokesperson tells 23 News some equipment issues delayed the process. Crews are nearly done with the work and cable and internet should be restored by the time most of us get up Wednesday morning.

UPDATE:Mediacom crews are working on more extensive damage than first determined, leaving those in Winnebago and Stephenson Counties without internet, cable, or phone.

Crews are replacing fiber cables that cracked in Lean. The attempt to patch a temporary part of the cable last night failed when trying to send data through. Complications arose through the older parts of the cable.

Mediacom representatives say they’re hoping for service to be restored between 7 and 8 p.m. Tuesday.

UPDATE (WIFR) -- Medicom customers will have to wait another day for internet, cable, and phone services. Crews will start repairing five miles of fiber cable after a huge break north of Lena. It was originally suppose to be a little patch work. The cause is still under investigation. We're expected to know when services will likely be restored, sometime Tuesday.

STATELINE (WIFR) -- Mediacom subscribers can expect their service to be restored by 9 p.m. tonight.

A major fiber cable north of Lena was damaged Sunday evening, knocking out service to people in Winnebago and Stephenson Counties.

The cause is under investigation.

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