ROCKFORD, IL – Pearson service techs have a new “high tech” tool that’s making a big difference on their service calls. About half of all techs have received iPads they are using to look up client history, part numbers and to email invoices and follow up surveys to customers.
Pearson President Matt Morgan says, “We are excited to implement the use of iPads into our business. The iPads will streamline many processes for our office, our technicians and our customers. iPads will provide our technicians with customer history, warranty information, new product information and much more. In addition to this, when our technician is on call, they will also have access to this information.”
Morgan adds the iPads should prove extremely valuable during weekend calls because in the past the technician did not have access to critical information until the office opened on Monday morning. “This information may speed up a service call, which in return, can save customers money,” according to Morgan. He also points out some customers are emailing requests for service more frequently now than ever before.
In addition to the iPads, Pearson customers can use the company’s website to schedule service calls online.