Software Under Fire for Tracking Smartphone Consumers' Actions

ROCKFORD (WIFR) -- There are 150-million of the devices worldwide and your phone could be one of them. Hundreds of thousands of users are concerned about a new tracking software that logs every move we make...sometimes without our knowledge.

“I actually just found out about this right now...so I really think something needs to be done about it, I don't think people have the right to invade my privacy", says smartphone owner Katlynn Landis.

The software is called Carrier IQ, and it's installed in millions of smartphones. The program traces our calls, internet searches, even when we send text messages. It then uses that information to improve the device’s performance. However some aren't so sure of its intentions.

Smartphone user Cade Doane says, “I think it's money. By monitoring where everybody is, you know where to put the next Starbucks, the next Pizza Hut. You become the master of knowing everything people do. The new age will be defined by information."

The software can be found in AT&T, Sprint, T-Mobile and Apple smartphones. Some customers have filed a lawsuit against the four companies demanding the program be removed from their devices. Claiming Carrier IQ violates wiretapping laws. Other consumers say the software could be used for more productive purposes.

"If you have a troubled teen, then something like this would be good to track them to see what they're doing. But other than that, I can't see anything good to come out of this”, says cell phone user Ann Marie Kralik.

Carrier IQ says the information logged with the software is secured and is used to help cell phone carriers provide better service to their customers, including improvements on dropped calls and battery life.

AT&T and Sprint have released a statement saying the data from the software is used to improve service performance. Apple is removing Carrier IQ from all of its products in a future software update.


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