RACVB Recognizes Excellent Customer Service

ROCKFORD (WIFR) -- The Rockford Area Convention & Visitors Bureau is recognizing the people who make the Rockford Region great.

Each month the RACVB recognizes visitor industry employees who go above and beyond by providing excellent customer service. The RACVB presents two awards each month to visitor industry employees – i.e., front desk staff at an attraction or hotel, wait staff, sales staff, cleaning staff – who take customer service to the next level.

“These employees are on the front lines, creating an exceptional experience for visitors to our area,” said John Groh, RACVB president/CEO. “A positive first impression and great customer service keep people coming back for more. We want to recognize those industry employees who go out of their way to make that difference.”

It’s A Great Day in Rockford Service Award winners for June are:

  • Kate Sullivan, Owner, Kate’s Pie Shop (accompanied in the attached photo by Bridget French from the RACVB)

  • Jen Lancaster, Owner, Bath and Body Fusion


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