ROCKFORD (WIFR) -- For those of you with Comcast who have been experiencing problems viewing basic channels, here is more information from Comcast about this.:
On 7/16/2013, Comcast will start encrypting Limited Basic service on your cable system.
If you have a set-top box, digital adapter (DTA) or retail CableCARD™ device connected to each of your TVs,
you will be unaffected by this change. However, if you are currently receiving Comcast’s Limited Basic service
on any TV without equipment supplied by Comcast, you will lose the ability to view any channels on that TV.
If you are affected, you should contact Comcast at 1-855-860-8989 to arrange for the equipment you
need to continue receiving your services. In such case, you are entitled to receive equipment at no
additional charge or service fee for a limited period of time. The number and type of devices you are
entitled to receive, and for how long, will vary depending on your situation:
• If you are a Limited Basic customer and receive the service on your TV without Comcastsupplied
equipment, you are entitled to up to two devices for two years (five years if you also
• If you subscribe to a higher level of service and receive Limited Basic service on a secondary TV
without Comcast-supplied equipment, you are entitled to one device for one year.
You can learn more about this equipment offer and eligibility at comcast.com/digitaladapterinfo
or by calling 1-855-860-8989. To qualify for any equipment at no additional charge or service fee,
you must request your equipment between 6/16/2013 and 11/16/2013 and satisfy all other eligibility
To order equipment, or for more information, call 1-855-860-8989 or visit comcast.com/digitaladapterinfo.