ROCKFORD (WIFR) -- The City of Rockford is responding to several reports of frozen water pipes due to the recent extreme cold temperatures.
Public Works Director Tim Hanson says that the city has received about 90 "no water" calls that have turned out to be frozen pipes.
According to Hanson, "Each call has to be investigated, then we respond based on what we find."
The city and its contractors have dug up about 70 water lines in order to thaw the frozen pipes and restore water service.
The colder than normal temperatures have resulted in the frost line going deeper into the ground this year. The normal frost line in Northern Illinois is around 3 feet. This year, the frost line has been as deep as 5 feet. Water Superintendent Tim Holdeman explained that Rockford's water mains and services are generally buried to a depth of 5 1/2 to 6 feet.
Residents are urged to take the following precautions during freezing weather:
- Temporarily keep a steady drip of cold water at an inside faucet farthest from the meter. This keeps water moving, making it less likely to freeze.
- Open cupboard doors under sinks, especially where plumbing is in exterior walls), to let interior air warm the pipes.
- If you are away for a long time, shutting off the water can reduce the chances of broken pipes. Leave the heat set to at least 55 degrees. Unplug the softener so it won't regenerate. Call Customer Service at 815-987-5700 to turn off water at the meter.
-Notify the Water Division if you suspect your service may be frozen or notice a leak at 815-987-5700.