Union officials say Tuesday’s agreement improves wages and strengthens employment security among about 100,000 employees they represent.
Agreement came soon after SBC employees returned to work following a four-day strike that began Friday.
The settlement is subject to member ratification. It covers workers in 13 states in SBC territory, including Illinois.
CWA President Morton Bahr says the pact provides access and opportunity for members as they move from traditional telecom work to the new technologies of the industry.
In Illinois, the CWA covers only about 1,000 union workers at SBC.