If you need help with your heating bill, here's something you need to know.
You no longer will be able to make walk-in appointments at the Human Services Energy Department. The department's Energy Division announced that those who are disconnected from heat need to schedule an appointment.
You can call Rockford City Hall for the number to make your appointment. You will be given an appointment date, time and directed on how to confirm your status with the program.
The department has changed the application procedure to improve customer service.