The city of Rockford announced Monday that those who are disconnected from heat and need assistance need to schedule an appointment.
To schedule an appointment, call 815-987-5711.
Callers will be given an appointment date, time and will be directed on how to confirm their status with the program.
The department has changed their application procedure this year to improve customer service.
Viewers with disabilities can get assistance accessing this station's FCC Public Inspection File by contacting the station with the information listed below. Questions or concerns relating to the accessibility of the FCC's online public file system should be directed to the FCC at 888-225-5322, 888-835-5322 (TTY), or firstname.lastname@example.org.